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Service News

Updated 5 days ago

Sending Email Issues

09:07 on 16th May

[09:05] We're investigating an issue with sending email within clients at the moment. If you are receiving messages stating that your password is incorrect, when sending email, please wait 10-15 minutes and try again. We appologise and will update you on a resolution to this as soon as we get it.

[09:15] No further update at this time.

[09:30] There's a database issue affecting mail client logins (and these notice messages taking 5-10 minutes to show up!) that appears to be the root cause. Our server admin team are working on why this is occurring.

[09.50] No further update at this time.

[10.00]  If you have contacted us and have not received a reply, please accept our apologies.  We are currently unable to receive emails or respond via the helpdesk.  Please bear with us and we will respond as soon as we can.

[10.15]  No further update at this time.

[10.30]  No further update at this time.

[10.45]  No further update at this time.

[11.05]  Service has now been restored.  You should start receiving email that was sent to you during this outage very shortly.  Any email sent out is currently queued and you may receive a message saying it has been delayed, but it will also soon be delivered.

If you are still experiencing any further issues after 15 minutes, please do get in touch with us.

Please accept our sincere apologies for any inconvenience caused.

[14.31]  Though service has been restored, there is a large backlog of emails still being processed by the servers.  This may result in some delays in sending and receiving email.  Please bear with us while the queue is cleared.

[16:06] All delayed email have now cleared our systems.

 

Thank you for your understanding and please accept our sincere apologies for any inconvenience caused.

Scheduled Maintenance - 7th May 2012

10:45 on 03rd May

On Monday 7th May between 20:00 and 22:00, we will be performing some maintenance on our storage servers. During this time there will be some disruption to the service as the storage servers are briefly taken offline. We do not anticipate the outage to last more than 60 minutes.

This was completed as scheduled on the evening of the 7th.