PidgeMe - Welcome!

1 new in last 7 days

27/07/2010
Service Interruption [Resolved]
[15:15] The mail servers are in the process of being rebooted to solve the current service issue (15:00 onwards)
We should have the service restored shortly.
[15:30] Interruption still ongoing, mail clients are able to connect/retrieve email however webmail is offline.
[16:00] One of the storage servers has been found to be unresponsive.
[16:10] If you visited the site between 16:10 and 16:50 you would have reached a holding page. We purposely took the websites offline to reduce the load on the mail servers whilst the problematic storage server was fixed.
[16:50] Service fully online.

19/07/2010
Intermittent Weekend Service Issues [Resolved]
01:30 - Dear Members - we've had the odd report of page timeouts or other server errors over this weekend. We've identified a possible problem system account causing these problems and have fixed it. If you are still experiencing these issues please contact the helpdesk (help@aluminati.net) and if possible include the server information which appears below your folder list.

16/07/2010
Service Issue Followups [All Resolved]
After the issues caused by the webserver an hour ago we've had to restart several other backend services between 16:00 and 16:45. You may have experienced issues during this time as individual servers were rebooted, although interruptions should have been minimal due to other servers taking over the load during each reboot.

We are no longer tracking any issues on the system.

16/07/2010
Service Issue 15:30 - 16:00
We suffered an intermittent service issue today between 15:30 and 16:00 when one of our webservers encountered a software fault. This fault caused the primary database server to get caught up answering requests from the faulty webserver and unable to process its normal load. As a result some of you would have received very slow or intermittent responses from the server during this time.
Once the webserver was rebooted the service was fully restored.
[edit]Update: Issue started at 15:30, not 15:45 as originally reported.

05/07/2010
Network Packet Flood [Resolved]
For info: On 28th June an internal packet flood on our datacentre internal network was detected and the offending server (owned by a third party) was shut down to resolve this issue. This caused intermittent access for a period of around 20 minutes between 9pm and 9:30pm. We have confirmed that the offending customer has been dealt with to avoid a recurrence.

14/06/2010
Upgrades and Changes
A new announcement has been put up with details of a few new developments on our infrastructure, new webmail (with demo preview) and new account packages.

You can access this from the homepage by clicking on "IMPORTANT SERVICE ANNOUNCEMENTS: PLEASE READ", or by going here.

We hope that everyone will be pleased with these improvements, and as always welcome your feedback. There is also an opportunity to sign up as a beta tester for the new webmail interface, details for which can be found in the announcement.

31/05/2010
FTP Hosting - FTP Server Offline for emergency maintenance
The server responsible for handling FTP uploads for your personal hosting spaces has been taken offline for emergency maintenance. Your websites are all still online and accessible to all, merely the ability for you to FTP into them is unavailable.

The server had been taken offline for a hardware check after several recent lockups and found to have a fault on the motherboard requiring an immediate replacement. The machine is now being rebuilt with new hardware and should be back online later today.

Server was completely restored by the end of Thursday. Sorry for the inconvenience caused.

20/05/2010
Service Degraded [Resolved]
17:00 : Service fully restored.

16:45 : One of our mail servers is currently unresponsive and causing slow access to some users as a result. Its in the process of being investigated and should be restored shortly.

03/05/2010
Server scheduled for downtime.
The entire service experienced problems Saturday evening due to hardware issues on one of the storage servers. The server has been restored and is stable at this time. We will be monitoring the server and further tests requiring down time will be needed.

The testing has been scheduled for 23:00 today (Sunday 02/05/2010). Some users may experience problems connecting during a 30 minute window.

The server has been restored to service. Thank you for your patience.

09/04/2010
Service Downtime [Resolved]
The service was down between 08:55 and 09:55 this morning after a storage server locked up and caused each of the mail servers to slowly overload. Service now fully restored and back online. Email sent to you during this outage will be delivered very shortly as it will have been queued on our (unaffected) perimeter servers.

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